All calls and messages are returned between 5 & 6 PM only.
How soon can I get an appointment?
There is currently a six week wait for appointments.
What is the average wait time for an appointment?
Six weeks is the current wait time.
How much will it cost to get my pet groomed?
The cost depends on the type and breed of your pet as well as the services performed. The cost will also depend on the condition of your pet’s coat and how you’re pet behaves in our mobile grooming van.
Why aren’t your grooming prices listed on your website?
This is due to the large number of breeds for both cats and dogs. We can give you an estimate over the phone, this however can vary once we meet your pet and determine the condition of your pet’s coat.
Why would the price vary between the time I call and when I get my pet groomed?
This, again, will depend on the condition of your pet’s coat and how they behave while being groomed.
Where will my pet be groomed?
At our location, 13639 County Road 28, Summerdale, AL 36580
Can I stay with my pet while they are being groomed?
No. This is mainly due to insurance and safety reasons. Also, our van has limited space. If we need your assistance during the grooming process we will let you know.
How many groomers do you have?
One. Jenny herself is our only groomer.
I saw Jenny’s husband David on the About Us page of your web site, doesn’t he groom pets also?
Not at this time, David is currently being trained to groom pets. His areas of responsibility are a number of behind-the-scenes duties related to the smooth running of our business plus David now has his own business, Lynch's Tae Kwon Do & Hapkido, LLC located at http://www.lynchstkd.com
Are there times when you will be closed?
Yes, there are normally two weekends per year (both lasting several days) so that we can attend trade shows. While we are at the trade shows we will be purchasing supplies and attending training classes to learn new techniques and ideas of how to serve you better. We also will be closed one or two weeks per year for vacation.
Are you closed for major holidays?
Yes, we are closed for New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas.
What areas do you serve?
We are now accepting new clients in Fairhope, AL, Summerdale, AL, Foley, AL, Magnolia Springs, AL,
Robertsdale, AL, & Silverhill, AL
Potential clients in other towns are asked to keep watching our website for opening dates in their towns.
I tried to call for information or to schedule an appointment and did not get an answer, why?
Under normal circumstances we are on the road during the day and unable to answer calls as they come since we are either driving or with a client’s pet. Calls are normally returned at the end of the day. When calling, please leave your name, phone number, address, and brief message explaining the services you wish to receive. Phone messages are returned between 5 & 6 PM Wed. through Sunday.
What if I send an e-mail? When will e-mails be answered?
E-mails are also answered at the end of the day, also between 5 and 6 PM, Wed. through Sunday.
Why can’t phone calls or e-mails be answered right away?
Jenny herself handles all phone calls, e-mails, and form submission inquiries herself in regards to services, whether it is to schedule an appointment or requests for information about services. During the normal course of the day she is busy grooming our current client’s pets or travelling from one grooming appointment to another.
What if I want to submit a form submission through your web site?
These are also responded to at the end of the day, between 5 and 6 PM Wed. through Sunday. All
form submissions are forwarded to our business e-mail of Jennifer@jennysmobilepetservice.com and will be responded from this e-mail address in most cases.